Overview
Customer Service Manager Jobs in Lakeland, FL at Navajo Expedited
Overall Objective:
The Customer Service Representative is responsible for providing high level customer service to our customers and managing their accounts to Navajo standard.
Working Relationship:
Reports to: Director of Logistics & Customer Service
Responsibilities:
· Tracking freight- Both detailed and Accurate
· Providing quick and accurate communication to our customers
· Managing freight lanes
· Maintaining service reports
· Developing and maintaining a great relationship with our customers
· Running a consistent solicitation campaign daily and weekly
Knowledge, Skills & Abilities
· Ability to communicate effectively, both orally and in writing.
· Ability to foster a cooperative and positive work environment.
· Proficient with MS Office
· AS400 Experience is preferred
· Flexible schedule Monday through Saturday
· Previous operations experience a plus
· Effective interpersonal skills and behaviors conducive to a service/team-oriented environment
· Ability to plan and meet deadlines, prioritize and multi-task.
· Detail oriented especially in the tracking of Navajo freight and has ability to take constructive criticism
· Demonstrates effective problem solving skills
· Ability to maintain and grow a relationship with our customers
· Strong solicitation skills
· Consistent professional attitude even through high pressure situations
Job Type: Full-time
Pay: $58,000.00 – $70,000.00 per year
Benefits:
401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Shift:
8 hour shift
Day shift
Education:
High school or equivalent (Preferred)
Experience:
Logistics: 1 year (Preferred)
Work Location: In person
Title: Customer Service Manager
Company: Navajo Expedited
Location: Lakeland, FL
