Overview
Customer Service (Import & Export) Jobs in Ho Chi Minh City, Vietnam at WORLD EXPORT CO., LTD | OFFICIAL
Title: Customer Service (Import & Export)
Company: WORLD EXPORT CO., LTD | OFFICIAL
Location: Ho Chi Minh City, Vietnam
A. Job Description:
Order Management
· Receive customer purchase orders and verify order details.
· Negotiate and communicate with customers regarding products, specifications, quality requirements, payment terms, and other commercial conditions.
· Provide customers with regular updates on order status and production progress.
· Coordinate with relevant internal departments to ensure orders are fulfilled on schedule.
Customer Service
· Maintain regular communication with customers via email, telephone, Zalo, WhatsApp, or other communication platforms.
· Handle customer inquiries, requests, and complaints in a timely and professional manner.
· Support customers throughout the order process, shipment arrangements, and after-sales services.
Import & Export Coordination
· Work closely with the Sales, Planning, Production, and Logistics departments to ensure on-time delivery.
· Prepare, review, and monitor export documentation, including Commercial Invoice, Packing List, Bill of Lading, Certificate of Origin (C/O), Fumigation Certificate, and other documents as required by customers.
· Coordinate with freight forwarders and shipping lines to monitor vessel schedules and shipment arrangements.
· Prepare payment requests for export-related expenses, including cargo insurance and courier/document delivery services.
· Perform other duties as assigned by the Board of Directors.
B. Candidate Requirements:
- Bachelor’s degree in Import–Export, International Business, Logistics, Business Administration, or a related field.
- Minimum of 2 years of experience in import and export operations, with a good understanding of Letter of Credit (L/C) payment procedures. Experience in export industries such as wood products, furniture, agricultural products, or textiles is preferred.
- Good knowledge of international trade and export procedures, including commercial documentation and shipping processes.
- Strong communication and customer service skills.
- Careful, detail-oriented, proactive, and able to work independently.
- Good command of English, with the ability to read and write business emails, prepare and review export documentation, and communicate effectively with overseas customers.
C. Candidate Benefits
· Salary: Negotiable based on qualifications and experience.
· Lunch allowance
· Annual company trips and vacations, engaging in team-building activities, birthday celebrations, and corporate events.
· Full participation in Social Insurance (BOX), Health Insurance (BAHT), Unemployment Insurance (BENTON), maternity leave, and sick leave by legal regulations.
· Additional benefits, including a 13th-month salary, holiday and Tet bonuses, and other company-wide rewards.
- Dynamic and stable work environment with friendly and supportive colleagues.
