Overview
Customer Service III Jobs in Huntley, IL at Rohrer Corporation
The Customer Service Level III is responsible for reviewing client job specifications, managing consumable orders, and overseeing inventory and forecasted ordering programs in collaboration with customers. This role involves processing client artwork, proofing, and addressing job-related constraints while ensuring timely and efficient handling of orders, quotes, samples, and other requests. Occasional travel may be required to meet clients, and the role also provides support in the absence of Rohrer team members as needed.
ESSENTIAL JOB TASKS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Fielding new customer calls and sharing product related information and Rohrer service abilities with the client.
Discuss Rohrer services to customers by telephone or in person, take or enter orders, and obtain details about customer complaints.
Data entry of order information (Match P.O prices and items to new/rerun items, etc.)
Post reservation production tickets (if applicable).
Attend daily production meetings to share information with production (new projects, upcoming large orders, expedited request, etc.)
Review artwork/designs from customers to prepare work orders for prepress, thermo tooling, design to have proofs, concept drawing, prototypes and samples made. Order color folders if necessary.
Send proofs, die samples, color folders, mockups, and prototypes for approval.
Enter specs for approved items (print & thermo) and obtain layouts for production.
Process RFQ’s per information provided by sales and the customer.
Initiate and manage timeline set for customer expectations (orders, new projects, RFQ’s, inquiries, etc.)
Contact customer with any issues or delays in meeting requirements including any shipping/freight issues that may arise.
Handle customer complaints and obtain the best compromised solution.
Responsible for inventory management.
Manage CIA account processing and assist with past due collections.
Foster a culture based on Rohrer’s Core Values (see KSA’s below).
Other duties as assigned.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
High School Diploma; College degree preferred
3-5 years of customer service and/or 3-5 years of experience in project management.
Knowledge within packaging and manufacturing industry and to have printing and thermoforming training preferred
Background in LEAN preferred.
KNOWLEDGE, SKILLS AND ABILITIES
Exemplify Rohrer’s Core Values:
o Partnership – Actively develop relationships with our internal team and external partners to create shared value
o Integrity – Building trust as we operate under our guiding principles of honesty, decency, and ethics
o Drive – Engaged and passionate about proactively leading and participating in continuous improvement
o Initiative – Develop creative and inventive ideas that shape our markets and achieve our strategic objectives
In-depth knowledge of the project management process
Excellent verbal and written communication with the customers well as strong interaction with
sales staff, supervisors and plant employees
Exceptional organizational skills, strong attention to detail, task completion and multitasking skills
Exceptional teamwork attributes
A strong desire to help others and have outstanding people skills
Strong leadership qualities with a focus on satisfying customers
Capable of setting timelines with goals and communicating with all Rohrer team members to
reach goals accurately
Able to successfully manage and distribute work to appropriate team member to process work
efficiently
Thorough knowledge of all aspects of traditional packaging such as printing, thermoforming, heat
seal trays and finishing processes with an understanding of interactive workflow
Enjoys talking with people and dealing with customer complaints to ensure customer satisfaction
Able to work in a fast-paced environment, be a flexible thinker and enjoy challenges
Strong problem-solving and judgment skills to handle customer complaints/issues independently
and solve problems with little supervision
Capable of cross-training with all Rohrer team members
SCHEDULE
8:00 AM – 4:30 PM
Monday – Friday
Opportunity to Work From Home 2 Days per Week
PAY:
$50,000 – $55,000
Hourly, Non-Exempt
Experience
Preferred
3 – 5 years: Experience in project management.
Behaviors
Preferred
Thought Provoking: Capable of making others think deeply on a subject
Team Player: Works well as a member of a group
Loyal: Shows firm and constant support to a cause
Leader: Inspires teammates to follow them
Innovative: Consistently introduces new ideas and demonstrates original thinking
Functional Expert: Considered a thought leader on a subject
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Enthusiastic: Shows intense and eager enjoyment and interest
Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred
Self-Starter: Inspired to perform without outside help
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Financial: Inspired to perform well by monetary reimbursement
Goal Completion: Inspired to perform well by the completion of tasks
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Title: Customer Service III
Company: Rohrer Corporation
Location: Huntley, IL
