Overview
Customer Service Executive Jobs in Subang Jaya, Selangor, Malaysia at House of Shipping
Title: Customer Service Executive
Company: House of Shipping
Location: Subang Jaya, Selangor, Malaysia
Role – Executive – Customer Service & Documentation (Malaysia)
Who we are
House of Shipping provides business consultancy and advisory services for Shipping & Logistics companies. House of Shipping’s commitment to their customers begins with developing an understanding of their business fundamentals.
Currently House of Shipping is recruiting for a Customer Service & Documentation Executive on Behalf of its client in Malaysia.
Job purpose
Assist in issuing delivery orders for the imports, involves ensuring the accurate and efficient handling of all paperwork and records associated with the shipment of books. This includes preparing shipping documents, coordinating with carriers, tracking shipments, verifying delivery, and maintaining records for compliance and auditing purposes. The role ensures that books are shipped in a timely manner, meet all regulatory requirements, and reach their destination without issues.
Main tasks and responsibilities
Shipping Coordination
Release export bookings and Bill of Lading (BL) accurately and on time.
Send vessel schedules and arrange transshipments as required.
Coordinate with liners to secure SOC space bookings, balance or return space when necessary.
Customer Service Support
Follow up and attend to customer inquiries related to rollover and change of destination (COD).
Maintain ongoing communication with clients throughout the shipping process.
Ensure timely responses to clients and principals, enhancing satisfaction and loyalty.
Shipment Monitoring
Track shipment progress and provide timely updates to clients.
Resolve issues or delays by coordinating with relevant stakeholders.
Verify payments and issue Original Bill of Lading (OBL), Telex Release, or Sea Waybill (SWB).
Compliance & Documentation
Ensure full compliance with local regulatory requirements.
Prepare and manage all shipping documentation, including BLs, invoices, and packing lists.
Maintain accurate records for auditing and compliance purposes.
Professional Development
Participate in training programs and continuous professional development initiatives.
Work Experience
Should have worked in Feeder/Shipping line for at least 2-3 years in executive role.
Familiarity with international trade regulations, client procedures, and documentation requirements.
Utilizing software and technology platforms for booking shipments, tracking cargo, and managing documentation.
Handling unexpected issues such as delays, damages, or changes in shipping schedules efficiently
Education requirements
Bachelor’s degree
