Overview
Customer Service Coordinator Jobs in Austin, TX at Three Way Logistics, Inc.
Job Summary
We are seeking a detail-oriented Traffic & Logistics Customer Service Coordinator to support transportation, shipping, and customer service operations. This role is responsible for coordinating domestic and international shipments, managing customer communications, tracking freight, maintaining accurate shipment records, and supporting revenue recognition and audit requirements. The ideal candidate has strong email communication skills, excellent attention to detail, experience with logistics or customer service systems, and the ability to manage multiple priorities in a fast-paced environment.
Pay: $20 /hour
Shift: Mid Shift 10:30am-7:00pm M-F / End of Quarter (EOQ) Possible Weekends Required.
Key Responsibilities
· Manage high volumes of incoming emails and transportation-related requests through shared mailboxes, responding promptly and professionally.
· Coordinate shipment execution for domestic and international freight using SAP, SMS, transportation management systems, carrier portals, and related logistics tools.
· Generate shipment folders, maintain accurate records, file documents, and ensure information is complete for customer, operational, and audit requirements.
· Work directly with drivers, carriers, freight forwarders, customers, and internal teams to schedule pickups, monitor shipment status, and resolve issues.
· Track priority, high-value, and time-sensitive shipments through freight forwarding systems, airline tracking platforms, and third-party logistics tools.
· Support revenue recognition activities and ensure shipment data is accurate, timely, and aligned with company procedures.
· Identify and assess customer needs, provide accurate information, and deliver service that supports customer satisfaction.
· Handle customer concerns or complaints by providing appropriate solutions, escalating to a supervisor or lead when needed, and following up to ensure resolution.
· Use Excel and reporting tools to organize shipment data, generate reports, and support operational and financial review processes.
· Follow company communication procedures, transportation guidelines, customer requirements, and applicable compliance standards.
Qualifications
· Experience in logistics, transportation, shipping, customer service, or a related operations role preferred.
· Familiarity with SAP, SMS, transportation management systems, freight forwarding portals, or similar business tools.
· Strong email interaction skills, professional communication, and excellent email etiquette.
· High attention to detail with the ability to maintain accurate records, shipment data, and customer documentation.
· Customer-focused mindset with the ability to build trust through clear, open, and responsive communication.
· Ability to multitask, prioritize competing requests, and manage time effectively in a fast-paced environment.
· Proficiency with Microsoft Excel and reporting tools for tracking, organizing, and reviewing operational data.
· Ability to adapt to different customer needs, transportation processes, and changing operational priorities
Requirements
· Microsoft Excel
· Shipment Tracking Process Improvement
· Cross-Functional Collaboration
· TMS Platforms
· WMS Platforms
· Computer skills
Three Way Logistics provides equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other status protected by federal, state, or local laws.
Pay: $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
Title: Customer Service Coordinator
Company: Three Way Logistics, Inc.
Location: Austin, TX
Category:
