Overview
Customer Service & Commercial Executive Jobs in Hong Kong, Hong Kong SAR at POLA ORBIS TRAVEL RETAIL LIMITED
Title: Customer Service & Commercial Executive
Company: POLA ORBIS TRAVEL RETAIL LIMITED
Location: Hong Kong, Hong Kong SAR
POLA ORBIS Travel Retail Limited was established in 2021 to manage the group’s travel retail business. Based in Hong Kong, the company operates the Group’s brands, POLA, Jurlique, and THREE, in duty-free channels in Mainland China and other Asian countries.
The role involves processing orders, coordinating with customers and brand, managing shipment schedules, and addressing inquiries related to shipments and product information. Additionally, it includes maintaining documentation and resolving order-related issues.
Job Responsibilities :
Keep track of the shipment calendar and schedule the orders accordingly
Enter and process drop ship orders in the system, arrange shipments to retailers across the region
Submit Purchase Order to supplier and validate the purchases, follow up on all purchase related matters
Work with suppliers’ logistics team and make sure orders meet with all the requirements and are delivered on time
Prepare shipping documents and booking forms as per each customer’s requirement
Liaise with suppliers and customers on order arrangements, price list update and account set up
Respond to customer enquiries regarding shipment, stock, shelf life, product info, return and credit
Maintain and update the customer and SKU data as required, manage and file all order documents appropriately
Support on any order related issues such as freight invoices, insurance, forwarder’s contracts
Requirements :
Diploma or above in related discipline
At least 2 years’ experience in commercial / sales admin / customer service, experience in Travel Retail and cosmetics an advantage
Familiar with customer order processing and shipment follow up
Independent, organised, attention to details, good communication skill
Proficient in Office apps, Outlook and Excel in particular
Good command of spoken and written English, Cantonese and Mandarin
