Overview
Customer Service Clerk Jobs in Lufkin, TX at Stella-Jones Corporation
Stella-Jones is North America’s leading producer of industrial pressure-treated wood products. Responding to the vital infrastructure needs of our economy, we manufacture and distribute railway ties, utility poles, residential lumber and industrial wood products across the continent.
Stella-Jones recruits team members who embody our core values and desire an environment where growth is inspired, dedication is recognized, and achievement is rewarded. Our ever-expanding footprint provides a great prospect for career advancement as we seek to develop our emerging leaders.
Customer Service Clerk provides order processing support to Customer Service team, to deliver the highest level of service. Position is a clerical support role for the Customer Service team.
Principal Responsibilities:
Accurately enters and reviews sales orders within 24 hours.
Inputs customer and sales data into processing system according to company procedures.
Ensures all proper paperwork is filed in customer folders to meet department policy.
Provides backup coverage for Account Representative/Specialists
Assists with special projects/reporting as assigned
Supports invoicing customers, invoicing freight, and matching records for payment.
Develops and maintains detailed written desk instructions covering all major responsibilities.
May perform additional clerical responsibilities including mail distribution, filing, and general administrative tasks.
Participates and contributes to company safety program.
Performs other related duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Employee Benefits:
As a Stella-Jones employee, you will have access to excellent benefits and incentives including:
The security of working for a company designated as an essential workplace
Comprehensive total benefits package with 3 medical plans to choose from
Several company-paid benefits including:
Dental and Vision coverage
Life insurance and Accidental Death & Dismemberment (AD&D) policies
Long-Term Disability Coverage
Access to a robust employee assistance program
Competitive compensation
Annual bonus program opportunity
401(k) savings plan with generous Company match (150% on the first 4% deferred)
2 weeks paid vacation and 9 holidays
Career advancement opportunities
Ability to purchase Company stock
Equal Opportunity Employer/Veterans/Disabled
Title: Customer Service Clerk
Company: Stella-Jones Corporation
Location: Lufkin, TX
