Overview
Customer Service Analyst Jobs in Bonham, TX at VOLUNTARY PURCHASING GROUPS INC
Customer Support Analyst
- Heavy Data Entry
- Expert level using Excel
- Analytical thinker and technical troubleshooter
- Manage distribution sales orders through all order statuses
- Order entry; accurately and in a timely manner.
- Calculate EA to CS quantities.
- Understand credits and returns.
- Manage freight charges.
- Schedule shipping dates.
- Send shipping notices.
- Ensure orders are verified and in picking status.
- Working relationship with shipping and transportation.
- Invoice shipped orders timely.
- Build relationships with customers.
- Customer setup as needed.
- Understand “Bill to” and “Ship to” relationships.
- Understand distributors, dealers, hardware, etc.
- Partner with sales force for customer requests.
- Understand private packaging order processing.
- Manage customer service phones and email boxes.
- Cross train for all department tasks.
- Computer and math skills required.
- Multi-tasking and customer service oriented.
Voluntary Purchasing Groups, Inc., is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8-hour shift
- Day shift
Education:
- High school or equivalent (Required)
Experience:
- Microsoft Excel: 1 year (Required)
- Data Entry: 1 year (Required)
Work Location: In person (Bonham Texas)
Title: Customer Service Analyst
Company: VOLUNTARY PURCHASING GROUPS INC
Location: Bonham, TX
Category:
