Overview
Customer Service Agent- Air Import Jobs in Hawthorne, CA at Expeditors
Company Description
Company Description
We recruit, train, and retain the very best logistics and technical experts the world over.
We love to promote from within—more than 50 percent of our staff of more than 18,000 employees has been at Expeditors for five years or more.
Our high retention rate is influenced our philosophy that our people are our greatest asset, we pride ourselves in hiring for attitude and training for skill.
For more information on the company, please visit our website:
https://www.expeditors.com/careers
Job Description
Scope of Position:
Ensure the proper and timely movement of freight and information, while providing exceptional customer service within the Air Import department.
Position Schedule: Monday-Friday 08:00 AM – 05:00 PM
Major Duties and Responsibilities:
Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operating system
Track and trace Air Import files as required
Use Workflows on daily basis
Ensure timely delivery/dispatch of freight to customers for Import shipments
Ensure documents are timely sent to customer or broker for customs purposes
Ensure accurate and timely client and Service Providers billing
Interact with our customers in arranging their international shipments, meeting customer service standards
Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)
Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
Understand department process flow, constantly looking for areas of improved efficiency
Ensure all customers’ standard operating procedures are followed and updated
Meet KPI standards, as per the company procedures
Overseas communications, timely responses to emails and requests (internal and external)
Qualifications
Minimum Qualifications:
High School Degree or equivalent required
Successful candidates must pass a background check
Must be legally authorized to work in the United States
Must not require future sponsorship for employment visa
Fluent in English, both written and verbal
Must have the ability to work overtime in support of the department’s needs
Must be able to commute to the city of Hawthorne, CA
Comfortable with numbers and basic mathematical skills
Comfortable working in a professional business environment
Desired Qualifications:
Associates or Undergraduate Degree Preferred
Good computer skills (Word, Excel, and familiarity with PowerPoint)
Ability to multi-task and prioritize throughout the workday while remaining focused and organized
Demonstrated ability to be proactive in thought and action
Strong organizational skills
Analytical with a strong attention to detail
Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Ability to work independently and in a collaborative team environment
Willing to pitch in and help on last minute projects or assist team members
Excellent written, verbal, and interpersonal communication skills
Has a demonstrated strong work ethic, and reliability
Additional Information
Reporting Structure
Lead Agent, Supervisor and Manager
Additional Information
Expeditors offers excellent benefits:
Paid Vacation, Holiday, Sick Time
Health Plan: Medical, Prescription Drug, Dental and Vision
Life and Long-Term Disability Insurance
401(k) Retirement Savings Plan (US only)
Employee Stock Purchase Plan
Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
Hourly/Salary rate range: $19.00-$28.00 per hour
All your information will be kept confidential according to EEO guidelines.
Title: Customer Service Agent- Air Import
Company: Expeditors
Location: Hawthorne, CA
