Overview
Customer Relations Representative – State Farm Agent Team Member Jobs in Chicago, IL at Jim Tom – State Farm Agent
The State Farm Insurance Agency Customer Relation Representative-Agent Team Member is responsible for providing a remarkable customer experience resolution on the first contact, address gaps in the customers’ account, offer and write additional insurance products based on needs, develop prospective customers, and quote and sell prospective customers all State Farm Insurance products based entirely on their needs.
Essential Functions
Answer incoming customer phone calls and take appropriate action for each call
Enter and verify accurate orders via phone, email, and fax for customers
Determine lead times and freight methods to ensure timely arrival based on customer needs.
Offer suggestive sales of products, programs and promotions based on needs.
Interact with customers, primarily via telephone, email, text and in person.
Participate and assist with new product generation (i.e. cross sell, lead generation, referrals, reviews, etc.).
Maintain customer satisfaction through timely follow-up using clear and professional verbal and written communication.
Participate in proactive team efforts to achieve departmental and company goals.
Maintain a professional demeanor, treat internal and external customers with courtesy and respect at all times.
Education & Experience
Strong computer skills
Preferred min 2 yrs customer service/retention and/or sales experience
Prefer insurance agency experience of 1+ yrs
Minimum HS or GED
Knowledge, Skills, and Abilities
Accuracy and attention to detail.
Consistently demonstrate interpersonal skills and positive attitude.
Strong work ethics
Team oriented problem solver who takes ownership of their work, and complete accurately on a timely basis.
Excellent communication skills, verbal and written and strong customer service skills.
Self-motivated individual with the ability to work under minimal supervision.
Positive attitude
Coachable
Insurance Licenses (possess or able to acquire asap)
Benefits
Base comp (doe)
Uncapped production incentive bonus
Paid time off
Profit sharing plan
Professional office environment
Opportunity for advancement and growth
Reimbursement of insurance licensing fees after 3 mths, if unlicensed
Title: Customer Relations Representative – State Farm Agent Team Member
Company: Jim Tom – State Farm Agent
Location: Chicago, IL
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