Overview
Customer Relations Coordinator Jobs in Lenexa, KS at Churchill Container, LLC
Essential Duties and Responsibilities
This document outlines the essential duties and responsibilities associated with the role. Additional duties may be assigned by your manager as needed.
Order Entry
Build Sales Orders: Accurately construct sales orders in the Plex system.
Price Verification: Ensure all orders have the correct pricing.
Manage Lead Times: Schedule ship dates according to lead times.
Communication: Maintain open lines of communication with customers, sales, and production teams regarding order status.
Procedure Adherence: Follow all established procedures to guarantee successful order entry.
Customer Information: Obtain and maintain new customer data and tax-exempt information.
Time Management and Dependability
Time Management: Efficiently manage your time to meet deadlines and handle workload.
Dependability: Be reliable and consistent in your role.
Interpersonal Communication Skills
Communication: Utilize strong interpersonal communication skills to interact effectively with team members and customers.
Customer Relationship Management (CRM)
Data Maintenance: Maintain accurate and up-to-date customer information in the CRM system.
Accounts Receivable (AR)
Collaboration with Accounting: Work closely with accounting to maintain reasonable aging for accounts receivable and assist in processing payments.
Freight and Shipping
Freight Quotes: Provide freight quotes to customers and sales staff upon request.
Shipping Coordination: Collaborate with shipping to determine necessary ship dates, carriers, and other logistics.
Claims Handling: Perform damage or loss claims as necessary.
Shipping Assistance: Support the shipping department with additional tasks as needed.
Support for Sales Representatives
Mailers and Samples: Prepare and send mailers and samples as needed for sales reps.
Reporting: Provide reports to customers, Churchill Container departments, and sales when requested.
Sales Assistance: Assist sales reps with any additional tasks as necessary.
This document is intended to provide a comprehensive overview of the essential duties and responsibilities expected in this role. Your commitment to these responsibilities is crucial for success of our operations.
Behaviors
Required
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Title: Customer Relations Coordinator
Company: Churchill Container, LLC
Location: Lenexa, KS
Category:
