Overview
Customer Operations Advisor Jobs in Royal Tunbridge Wells, England, United Kingdom at Logistics UK
Title: Customer Operations Advisor
Company: Logistics UK
Location: Royal Tunbridge Wells, England, United Kingdom
Are you a great communicator with a sharp eye for detail and a can-do attitude? Looking to kick-start your career in a friendly, fast-paced environment where no two days are the same? We have got just the role for you!
Why Join Logistics UK?
Logistics UK, formerly the Freight Transport Association is one of the biggest business groups in the UK, representing the entire industry with members from the road, rail, sea, and air industries, as well as the buyers of freight services such as retailers and manufacturers whose businesses depend on the efficient movement of goods.
An effective supply chain is vital to Keep Britain Trading, directly impacting over 7 million people employed in making, selling and moving the goods that affect everyone everywhere. With Brexit, technology and other disruptive forces driving changes in the way goods move across borders and through the supply chain, logistics has never been more important to UK PLC.
Key Responsibilities
Accurately entering and updating member data across our systems.
Communicating with members via phone and email, you will be their go-to for queries and support
Troubleshooting issues and helping members find the right solutions
Using CRM systems to manage and track interactions
Assisting with day-to-day administrative tasks and keeping operations running smoothly
Requirements
Strong written and verbal communication skills
IT literate, comfortable using Microsoft Word, Excel, Outlook, etc.
A great eye for detail, you will be handling important info, so accuracy is key
A team player who is proactive
No experience needed — just a willingness to learn and grow!
Benefits
We value our employees and offer a wide range of benefits recognising that no two employees are the same – everyone has different preferences and needs that change over time.
25 days of annual leave plus bank holidays
Christmas Working Arrangement for extra days off during the festive period
Health Cash Plan for all employees and Private Medical Insurance for managers
Employee Assistance Programme and Mental Health First Aiders
Enhanced Family Leave policy
Flexible and remote working arrangements
Two paid days off per year for charity or volunteering work
Various learning and development opportunities
Range of pension schemes
Award scheme to recognise outstanding employees
Life Assurance Scheme for peace of mind
