Overview
Customer Onboarding Coordinator Jobs in Dayton, OH at Dayton Freight
Overview:
As a Customer Onboarding Coordinator you will work on cross-departmental collaboration with IT, Accounting, Operations, Pricing, Billing and Customer Service to establish and effectively support customer accounts.
Responsibilities:
Crosstrain with IT, Accounting, Operations, Pricing, Billing and Customer Service to understand the different criteria needed to establish a customer account
Use independent judgement to create and maintain documentation of customer/trading partner contacts, custom requirements and integration details
Analyze, design and develop customer EDI integrations, including communication setup, map editing and business rule processes
Exercise discretion while providing data about Dayton Freight and our internal systems and capabilities upon request
Use independent judgement to understand internal technical capabilities and the needs of an account to ensure internal parties have required information for proper setup
Attend initial onboarding and established customer change events to understand customer needs and coordinate needs with appropriate department for implementation of those needs
Be a central resource for all internal groups on customer troubleshooting and setup needs
Work with Collections to ensure customer data requirements are being met for prompt payment
Monitor first shipments and invoicing to ensure everything is processing properly
Provide clear instruction and expectations to departments that will require follow-up or continual customer care
Coordinate testing of customer integrations and change requests
Provide integration support for the Dayton Freight API, validating proper setup and use when applicable
Maintain project/task lists with current status and applicable information
Continuously improve processes
Qualifications:
Positive team-oriented attitude
Strong written and verbal communication skills
Strong critical thinking and problem solving skills
Passion for learning and continuous improvement
Ability to apply commonly accepted EDI principles
Benefits:
Stable and growing organization
Competitive weekly pay
Professional, positive and people-centered work environment
Fast-paced work environment
Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
Paid holidays (8); paid vacation and personal days
Title: Customer Onboarding Coordinator
Company: Dayton Freight
Location: Dayton, OH
