Overview
Class A CDL Driver Jobs in Robbinsville, NJ at Your Choice Freight
Position: Customer Experience Representative
Department: Customer Experience
Location: Akwesasne, NY
Status: Full-Time
Shift: Swing (11:30 AM 8:00 PM)
Reports to: Customer Experience Manager
JOB SUMMARY
As a Customer Experience Representative at Ohserase Manufacturing (OM), you serve as the primary contact for customers, ensuring timely and accurate order processing. You will create and maintain customer information, accurately enter orders, and generate bills of lading and invoices for the Warehouse team to fulfill. This role also involves resolving customer issues, troubleshooting problems as they arise, tracking A/R and A/P terms, verifying licenses, and following customer price books to ensure smooth financial operations. Success requires effective communication, organization, and proactive problem-solving skills to uphold our commitment to excellent service and drive business growth.
KEY RESPONSIBILITIES
Administrative & Order Processing (50%)
Perform data entry for incoming orders and maintain organized digital/physical records.
Confirm purchase orders, verify mathematical totals, and process orders through appropriate software.
Generate Picking Slips and invoices.
Use online shipment portals to create bill of lading (BOL) documents.
Communicate with shipping brokers and warehouse teams for shipment facilitation.
Negotiate freight rates as needed.
Complete daily mail runs and coordinate package deliveries.
Ensure product availability when entering orders and notify the Customer Experience Manager of low SKUs.
Manage back orders when necessary.
Collaborate with internal teams (e.g., Warehouse, Accounting, Shared Services) to ensure timely order fulfillment and billing.
Customer Communication and Satisfaction (30%)
Use outlook to monitor and respond to customer emails daily.
Ensure all customer inquiries and order confirmations are addressed in a timely manner.
Conduct regular customer and consumer calls to handle inquiries and resolve complaints.
Facilitate the shipment of customer care packages.
Provide updates on pricing, promotions, sales data, and business closures.
Track communication and follow up on pending actions to maintain professional relationships.
Financial & Data Management (15%)
Review, code, and process bills according to the appropriate GL accounts.
Maintain and update excel spreadsheets daily.
Verify customers credit limits and terms before processing orders.
Log accounts receivable/payable data accurately.
Filing & Compliance (5%)
Complete claim forms for carrier-related damages and process returns as needed.
File documents as outlined by department guidelines.
Maintain document integrity and adhere to confidentiality protocols.
Update CRM with new licenses, documents, and account information.
Notify new customers of account details and send welcome emails.
REQUIRED SKILLS & EXPERIENCES
Education: Associates degree in related field (e.g., Business Administration) or equivalent experience.
Technical Proficiency: Familiarity with software such as Accpac (or similar accounting systems), Microsoft Office Suite (Word, Excel, Outlook), and general data entry.
Communication, Teamwork & Customer Service: Strong verbal and written communication skills, with the ability to handle customer inquiries and resolve issues professionally. Setting a good example to the team by having a positive attitude in the customer experience office and helping and mentoring other associates when possible.
Organizational Skills: Excellent time management, attention to detail, and the ability to balance multiple priorities (e.g., invoicing, calls, and mail runs).
Problem-Solving & Adaptability: Demonstrated resourcefulness in troubleshooting customer or order-related challenges, and flexibility to adjust to evolving processes.
Safety: Bring forth any safety risks so that they can be taken care of before someone gets hurt. Follow proper and predetermined safety guidelines.
PHYSICAL REQUIREMENTS
Sitting & Computer Work: Prolonged periods of sitting at a workstation, operating a computer, and performing data entry.
Walking & Standing: Occasional standing and walking to retrieve or deliver documents, mail, or office supplies.
Lifting & Carrying: Ability to lift and carry items (e.g., boxes, mail) weighing up to 45 pounds.
Manual Dexterity: Frequent use of hands and fingers to handle paperwork, type on a keyboard, and operate office machinery.
Visual & Auditory Skills: Adequate vision to read documents and input data, and hearing acuity to communicate with customers and colleagues.
PREFERRED QUALIFICATIONS
Experience in Database Management: Familiarity with customer relationship management (CRM) platforms or other relevant databases.
Advanced Communication Abilities: Proven track record of drafting business correspondence and delivering professional presentations.
Prior Industry Experience: Exposure to distribution, logistics, or a similar customer-focused role that involves order fulfillment and inventory management.
SUCCESS IN THIS ROLE
Success as a Customer Experience Representative at Tarbell Management Group will be demonstrated through:
Consistent Order Fulfillment: Deliver accurate invoicing, order entry, and timely shipping to maintain high customer satisfaction.
Proactive Customer Engagement: Build strong relationships by addressing inquiries promptly and identifying cross-selling or upselling opportunities.
Effective Collaboration: Work seamlessly with the warehouse, accounting, and management teams to reduce errors and improve efficiency.
Ongoing Professional Growth: Remain adaptable and open to feedback, continuously improving operational processes and customer service.
DISCLAIMER
This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Management reserves the right to revise the job or to require that other tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technological developments).
Qualifications:
Education/Experience: Preferred candidate will obtain an Associates degree or a minimum of one to three years related experience and/or training or an equivalent combination of education and experience.
Must be able to use a computer to prepare required invoices, purchase orders, and documentation needed as necessary.
CONCLUSION:
This job description will give you a guideline to use to help ensure your success in your position. TMG is committed to ensuring customer and employee satisfaction. It is a business necessity to maintain our competitive advantage by providing outstanding guest service. Considering our customers’ needs, we may change or alter some of the responsibilities of a position to accommodate our business needs. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Title: Class A CDL Driver
Company: Your Choice Freight
Location: Robbinsville, NJ
