Chief Operations Manager

Overview

Chief Operations Manager Jobs in European Economic Area at thetalo.co

Title: Chief Operations Manager

Company: thetalo.co

Location: European Economic Area

⚙️ Chief Operations Manager (CEO’s Right Hand) SDLCOM006

Help Scale an 8-Figure Health & Wellness Brand

Join an established 8-figure subscription-based health & wellness company where you’ll become the CEO’s right hand, own business operations end-to-end, shape company culture, and help build the next chapter of growth.

Job Snapshot

This is the most important hire in the company.

We’re not looking for someone to simply “manage operations.”

We’re looking for someone who can become the CEO’s right hand—someone who can translate vision into execution, build systems that scale, develop leaders, build high-performing teams, and take ownership of the business as if it were their own.

This role touches every department.

From supply chain and inventory to hiring, systems, finance, accountability, and culture, you’ll become the operational backbone of the company while helping leadership execute faster and make better decisions.

If you’re looking for a role where you simply complete assigned tasks, this isn’t it.

If you’re looking to help build a world-class company alongside an ambitious founder, keep reading.

About the Company

We’re an established 8-figure direct-to-consumer health & wellness brand built around a recurring subscription model.

We’ve already proven product-market fit.

Now we’re entering the next stage of growth, where operational excellence, leadership, and execution become our competitive advantage.

We’re building a company where:

• Ownership beats management.
• Systems replace chaos.
• Documentation replaces tribal knowledge.
• AI creates leverage across every department.
• Great people are trusted to make great decisions.

Our culture is ambitious, fast-moving, and collaborative.

We’re a young team—primarily in our 20s and early 30s—who care deeply about winning together, solving hard problems, and enjoying the journey.

There is very little politics, bureaucracy, or corporate red tape.

We hire adults, give them ownership, and expect exceptional results.

The Opportunity

This role exists to help the CEO bring the company’s vision to life.

The CEO will remain primarily focused on marketing, growth, partnerships, and strategic initiatives.

You’ll own everything else operationally—ensuring every department runs effectively, leaders are supported, and the business executes at a world-class level without constant founder involvement.

You’ll touch every department, improve every system, develop leaders across the business, and continuously remove friction throughout the organization.

Over time, you’ll become the person everyone relies on to keep the company moving forward.

If done well, the business becomes faster, more profitable, more scalable, and significantly less dependent on the CEO.

This isn’t simply operations.

This is business leadership.

Responsibilities

You will be accountable for:

Operational Excellence

• Build, document, and continuously improve SOPs and systems across the entire company using Notion.
• Identify operational bottlenecks and implement scalable solutions.
• Introduce AI and automation wherever it creates leverage.

Team Leadership

• Develop managers and team members into stronger leaders through coaching, mentorship, and regular feedback.
• Create an environment where people continuously grow, take ownership, and perform at a higher level.
• Run weekly standups, 1:1s, and development-focused performance reviews.
• Build a high-performance culture where everyone knows what winning looks like.
• Provide guidance, support, and accountability while empowering people to solve problems independently.
• Handle difficult conversations with empathy, clarity, and high standards.

Customer Support Leadership

• Oversee the Customer Support function through the Support Managers.
• Ensure support operations run efficiently while maintaining a world-class customer experience.
• Monitor key support KPIs, identify improvement opportunities, and help leaders continuously improve team performance.
• Work closely with Support Managers to remove operational bottlenecks and ensure the department scales effectively.

CEO Execution

• Translate company vision into operational execution.
• Ensure cross-functional projects move forward without founder intervention.
• Solve problems before they become emergencies.
• Serve as the CEO’s trusted thought partner on operational decisions.

Hiring & People

• Build world-class onboarding systems.
• Maintain role scorecards, job descriptions, and training documentation.
• Help raise the talent bar across the company.

Supply Chain & Fulfillment

• Own inventory forecasting, purchasing, freight logistics, and 3PL relationships.
• Prevent stockouts while optimizing inventory turns.
• Continuously improve operational efficiency across fulfillment.

Financial Visibility

• Monitor recurring operating expenses.
• Produce monthly OPEX reporting with recommendations.
• Identify waste and opportunities to improve profitability.

What Success Looks Like

You’re succeeding when:

• The CEO is no longer involved in day-to-day operational decisions.
• Every department operates with clarity, accountability, and strong leadership.
• Every business process is documented and scalable.
• Managers and team members continuously develop, take greater ownership, and perform at a higher level.
• Hiring, onboarding, leadership development, and performance management run without friction.
• Inventory forecasting prevents stockouts while maintaining healthy cash flow.
• AI automations eliminate repetitive work.
• Leadership trusts the operational data and reporting.
• The company grows without operational complexity slowing it down.

Required Experience

Senior Leadership Role

We’re looking for someone who has already operated at a high level.

Ideally you have:

• 3–5+ years leading operations within an e-commerce or DTC business.
• Experience inside an 8-figure or larger subscription-based e-commerce company.
• Ideally you’ve worked at a business generating more annual revenue than ours, bringing proven operational best practices.
• Experience within the health & wellness industry is strongly preferred.
• Advanced proficiency in Notion and/or ClickUp.
• Daily use of AI tools to build systems, automate workflows, and solve operational problems.
• Experience leading remote teams across multiple time zones.
• Deep understanding of inventory management, demand forecasting, freight logistics, and 3PL operations.
• Strong financial acumen, including OPEX management, budgeting, and vendor negotiations.
• Experience recruiting, hiring, onboarding, coaching, and developing high-performing managers and teams.

Who We’re Looking For

This role requires someone who naturally thinks like an owner.

You are:

• Extremely accountable.
• Obsessed with growth.
• Highly driven.
• A systems thinker.
• Resourceful.
• Comfortable making difficult decisions.
• Calm under pressure.
• Excellent at building relationships.
• Low ego.
• High agency.
• Constantly looking for ways to improve.

Most importantly…

You genuinely care about building something bigger than yourself.

You believe the best operators don’t create dependency—they develop leaders who can make great decisions, take ownership, and continuously improve.

Culture Fit

You’ll thrive here if you enjoy:

• Fast-moving environments.
• High ownership.
• Low politics.
• Working alongside ambitious people.
• Solving difficult business problems.
• Building systems from scratch.
• Using AI to multiply your output.
• Being trusted to make decisions.

Our team is young, ambitious, collaborative, and enjoys working together.

We move quickly, communicate directly, and care more about outcomes than titles.

This Role Is NOT For You If

• You need constant direction.
• You prefer large corporate environments.
• You dislike accountability.
• You think operations is administrative work.
• You’ve never managed people.
• You’ve never built systems.
• You avoid difficult conversations.
• You don’t actively use AI.
• You struggle working autonomously.
• You’re satisfied maintaining the status quo.

Your First 90 Days

First 30 Days

• Complete a full operational audit.
• Meet every team member.
• Take ownership of weekly operating cadence.
• Understand every operational KPI.
• Gain complete visibility into inventory and supply chain.

First 60 Days

• Document every core process.
• Build accountability systems.
• Improve inventory forecasting.
• Implement at least two AI-driven improvements.
• Deliver monthly operational reporting.

First 90 Days

• Day-to-day operations run independently.
• Leadership spends significantly less time in operations.
• Team performance visibly improves.
• Every department has operational clarity.
• The CEO confidently delegates operational decision-making to you.

Key Performance Indicators

KPI : Target

Stockout Rate : 0%

Time to Fill Open Roles: ≤30 Days

90-Day Hire Retention : ≥80%

Monthly Team KPI Achievement: 80%+

Inventory Turnover: 10x

Cost Per Order: Consistently Trending Down

Compensation

Base Salary: $120,000 per year

In addition to your base compensation, this role includes:

• Performance-based bonuses tied directly to company revenue growth and operational performance.
• Equity participation for the right long-term leader, giving you the opportunity to share in the value you help create.

We’re looking for a long-term partner—not just another employee.

Hiring Process

1. Application Review
2. Initial Interview
3. Practical Business Case
4. Final Interview with the CEO
5. Offer

We hire carefully because this is one of the most impactful roles in the company.

Ready to Help Build Something Bigger?

If you’re excited by the idea of becoming the operational leader behind an 8-figure subscription business—and helping transform the CEO’s vision into reality—we want to hear from you.

Apply here: https://forms.gle/KmSWAEHRL4MJC6qQA

We’re not hiring an Operations Manager.

We’re hiring the person who will help build the next stage of this company.

Please note: due to the volume of applications, only shortlisted candidates will be contacted.