Overview
Cargo Duty Officer Jobs in Hong Kong, Hong Kong SAR at Cathay Pacific
Title: Cargo Duty Officer
Company: Cathay Pacific
Location: Hong Kong, Hong Kong SAR
Role Introduction
Reports To: Assistant Manager Cargo Manager On-Duty
The team at Cargo Service Delivery manage our global cargo services. This includes managing operations and processes and following all local regulations. Our role is to maintain the Cathay Cargo customers’ experience by ensuring their shipments can reach the destination without deviation.
As the Cargo Duty Officer, you will be responsible for ensuring operational efficiency and customer satisfaction by planning, monitoring, and coordinating activities in the Cargo Operation Centre (COC).
Key Responsibilities
Communicate clear procedures and guidelines to staff and ensure ramp and warehouse safety by reminding airside staff
Motivate working groups through skill reviews for enrichment and optimize manpower to maintain high service standards
Utilize resources across units during disruptions and verify attendance reports for necessary actions, including interviews for staff issues
Monitor E-Air Waybill (E-AWB) acceptance and Unit Loading Device (ULD) inventory, transfers, and supplier performance
Ensure accuracy in special cargo movements, flight operations, loadsheet management, and document verification and handle special cargo arrangements (e.g., odd-sized / heavy cargo, horse shipments, etc.)
Handle incident reports and Cargo Alert responses, ensuring appropriate actions are taken
Monitor equipment usage, provide quick response during disruptions, and fulfill delegated duties from the Manager on Duty
Contribute to new initiatives by aligning operational needs and constraints and develop innovative work processes for product rollouts
Provide assistance with IT maintenance and improvements
Ensure optimization of the Cargo Agent Operation Program
Requirements
Right to work in Hong Kong
Minimum age of 18
Post-secondary qualification
Good command of spoken and written English and Chinese
Minimum 3 years of experience in supervisory level and 5 years of experience in airline industry, with experience in freighter load control, ramp/loading and cargo operation would be an advantage
A self-motivated team player and strong leadership and people management capabilities
Excellent interpersonal and communication skills with the ability to interact with people at all levels
Strong problem solving, decision making and organizing skill
Flexibility to work on shift schedules (including overnight, weekend, and public holidays)
As the position you are applying for is a Safety Sensitive Role you are also required to pass a pre-employment drug test
Benefits
Being part of a world-class service brand to be proud of
World-class training and structured career progression path
A safe and collaborative working environment which embraces a diverse and inclusive culture
Special allowance(s) is entitled to overnight and public holiday shifts
Extensive medical coverage & insurance scheme for you and your dependents
Flexible retirement scheme
Discounted travel across many airlines for you and your family
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
