Overview
Cargo Customer Service Agent Jobs in Greater Oslo Region at Menzies Aviation
Title: Cargo Customer Service Agent
Company: Menzies Aviation
Location: Greater Oslo Region
Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents.
But at the heart of our business is our people.
Role Purpose
Strengthen and support the overall customer experience within air cargo handling operations. Act as a central
communication point between airlines, GSAs, cargo representatives, and internal operations teams. Ensure timely,
accurate, and professional responses to operational inquiries and service needs. Proactively manage customer
expectations through efficient communication and issue resolution. Contribute to improved service performance,
customer satisfaction, and long-term relationship building
What You Will Be Doing
- Serve as a dedicated point of contact for customer follow-up, ensuring high-quality operational customer service to internal and external stakeholders
- Proactively manage customer expectations through clear communication, timely updates, and effective issue resolution.
- Maintain strong working relationships with airline cargo teams, GSAs, freight forwarders, and regulatory bodies.
- Handle Proof of Delivery (POD) and Charges Correction Advice (CCA) requests, ensuring accurate and timely completion.
- Monitor cargo milestones and work toward achieving Cargo IQ targets such as FOH, RCS, FOW, DEP, FIW, RCF, NFD, DLV, and TFD.
Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information
Safety, Security, Wellbeing and Compliance:
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
Please see the attached job description for further details on safety, security, wellbeing & compliance.
What We Are Looking For
- Experience in air cargo handling, logistics, freight forwarding, or airport operations preferred.
- Strong background in customer service or account coordination roles.
- Familiarity with airline systems, cargo documentation, and cargo regulations (IATA/DGR knowledge is an advantage)
- High proficiency in spoken and written English; additional languages are a plus
- Customer-focused mindset with a passion for service excellence.
Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.
As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.
Application Instructions
Is this role ticking all the boxes for you? If so, please click apply now!
