Overview
Aviation Transport Specialist Jobs in St Charles, IL at NORA
Title: Aviation Transport Specialist
Company: NORA
Location: St Charles, IL
The Aviation Transport Specialist responsible for the booking of all customer-related transports involving air transportation including private air charter, commercial airline cargo, and on-board courier arrangements, along with the scheduling and management of all ground transportation arrangements associated with the respective air transportation.
Duties/Responsibilities
Specialists will be assigned to one of the two functional areas described below or may act as a “float” during their work shifts.
Commercial Air Transports
Research and identify potential commercial transportation options for various locations and time frames to include Commercial shipments and On-Board Courier options.
Navigate and analyze multiple cargo sites to determine the most efficient and effective
transportation solutions.
Identify and secure STA-certified drivers capable of tendering at cargo sites.
Proactively address and solve problems in the event of any delays or complications during transportation.
Develop rapport and communicate effectively with NKR staff and transplant centers.
Ensure the NKR website is updated throughout swaps.
Resolves operational issues, handles escalated and/or adverse communications with couriers, commercial airlines and the NKR team.
Other duties as applicable or assigned.
Charter Air Transports
Collect all necessary information from calling coordinator and parse information for input into NORA’s transportation management system
Identify aircraft suitable for requested mission and contact respective air providers to determine if aircraft is available for use to NORA
Retrieve appropriate quotes and trip sheets from respective air providers to provide accurate time and price quotes to NORA customers
Create all associated ground records and dispatch corresponding drivers for all NORA
charter flights
Develop and send comprehensive itineraries for requested trips to both the air provider and the customer
Field any follow-up questions or requested changes to respective itineraries from customers
Monitor all ongoing NORA charter flights, ensuring proper departure and arrival times have been entered, and booking return ground transports as necessary
Manage NORA’s daily aircraft availability canvassing and update the internal transport
management system.
Other duties as applicable or assigned
Requirements
Prior experience as a Transportation Coordinator or NORA Ground Dispatcher – preferred
Ability to work both day and night shifts as dictated by business needs
Ability to adapt and problem solve in a fast-paced, team-oriented environment
Clear and concise verbal and written communication skills
