Overview
Assistant Operations Manager Jobs in Jackson, GA at LOGISTEED America, INC
Assistant Operations Manager
Summary
The Assistant Operations Manager reports to the LOGISTEED-America, Inc. Deputy General Manager.
This position requires excellent leadership skills along with the ability to monitor workflow in a fast-paced distribution operation, to oversee coaching and counseling of supervisors, and associates and have the ability to mentor and lead a diverse team to success. Additionally, including but not limited to:
Must be able to communicate and interact with Senior Company Management and Customers in a productive and professional manner
Lead daily operations team resulting in successful results that are reflected in established key performance indicators (KPIs).
Maintain inventory accuracy by established target inventory discrepancy ratio
Read and comprehend SOP’s, work instructions, email and documents; measure and count accurately; write legibly
Follow established procedures and meet or exceed safety, quality and productivity standards
Qualities
Ethical with sound business judgement
Possesses a passion to help team members
Strong customer relations
Detail-oriented
Reliable, follows through on commitments
Strong process and planning orientation
Goal-oriented, task driven
Enjoys being part of a team as well as leading one
Balances team’s needs with goals of organization
Outstanding written, verbal, presentation and organization communication skills
Essential Duties & Functional Responsibilities Required
Required Knowledge Skills & Abilities
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Functions
Long-term planning to create initiatives that further the company’s overall goals
Coordinating different teams to foster exchange of ideas and provide cross-team learning opportunities
Assessing and analyzing departmental budgets to find ways to minimize expenses and optimize profits
Inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives
Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue
Support Human Resources with the following: Recruit, select, train, assign, schedule, coach, counsel, and discipline employees
Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
Assist in planning and reviewing compensation actions; enforcing policies and procedures
Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends
Forecast requirements; assist in preparing an annual budget; schedule expenditures; analyze variances; initiating corrective actions
Assist in developing operations systems by determining product handling and storage requirements; develop, implement, enforce, and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management, to include inbound and shipping
Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes
Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Accomplish operations and organization mission by completing related results as needed
Meet or exceed operations labor budget expectations
Manage staff levels, wages, hours, contract labor to revenues
Responsible for all department supervisors, with review/approval responsibility for all operations employees
Run a safe, injury/accident free workplace
Responsible for all aspects of vehicle and heavy equipment rentals
Establish contracts and pricing and ensuring proper maintenance and serving as primary liaison with utilities and local government agencies, such as fire, police, health, and safety agencies
Manage relationships with key operations vendors
Track vendor pricing, rebates, and service levels
Review and approve all operational invoices and ensure they are submitted for payment
Create monthly invoice and the supporting documents
Maintain daily/monthly productivity report for upper management
Serve as secondary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site. In particular, this includes any issues on-site at client facilities, such as breaking a fence or tape residue on flooring
Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
Work closely with Manager, GM and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.
Communicate all operating policies and/or issues at department meetings
Work closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data, and reduce sub-rental expenses
Communicate with legal counsel and safety department to ensure all processes remain compliant with OSHA health and safety regulations and other governmental regulations
Performing tasks safely
Ensuring area housekeeping requirements are met
Abiding by all Federal. State, Local safety regulations and OSHA rules and LOGISTEED-America, Inc. safety practices
Meeting established procedures and productivity, safety and quality standards
Meets attendance & punctuality standards
Communicating both orally and in writing in a clear and concise manner
Managing assigned area to meet manpower requirements, equipment maintenance, work flow prioritization and daily scheduling.
Review labor needs based on daily, weekly and monthly schedules
Working with all departments, share labor and cross train as required for business needs
Identifying labor needs, interviewing, monitor employee attendance, counsel, coach and administer corrective actions as necessary
Directing, supervising, evaluating, training, and developing employees
Managing employee interaction that includes: employee development, one on one coaching, walking through area during assigned shift, conflict resolution among associates, associates group meetings and trainings.
Ensuring associates have appropriate tools to perform their assigned duties
Communicating effectively both with management and their team
Auditing all operations to ensure processes are followed according to standard work sheet
Collecting of data and reporting of established KPIs, quality reports, audits, financial reporting, material handling equipment reports, site or individual performance tracking and customer required reports
Managing the Gemba Kanri program within their assigned area of control
Managing all assigned material and equipment
Identifying process improvement, cost savings, and implement changes to achieve them
Creating, entering data and managing Microsoft Word and Excel programs
Performing other duties as assigned by Manager
Contributes to team effort by accomplishing related results as needed.
Ability to travel if needed for business necessity
Maintain the security and safety of the warehouse and distribution
Develop and maintain WMS
Assist the Deputy General Manager in the successful and timely flow of production
Oversee the warehouse in the absence of the Deputy General Manager
Search for opportunities to improve efficiencies in operations so as to improve customer service
Count or verify freight for accuracy and/or damage and infestation
May perform labeling, sorting, wrapping, packing and repacking for shipments as needed
Train and supervise warehouse operations
Investigate and plan the most appropriate route for a shipment, taking into account the nature of the goods, cost, transit time and security
Assist in the negotiation of contracts, transportation and handling costs
Obtain, check and/or prepare all transportation documentation to meet Customs and insurance requirements, packing specifications, and compliance with local and international regulations
Liaise with third parties to move goods (by road, rail, air or sea) in accordance with customer requirements
Work closely with customers, colleagues and third parties to ensure smooth operations to deadlines
Maintain current knowledge of relevant legislation, political situations and other factors that could affect the movement of freight
Manage multiple customers across the globe coordinating shipments between multiple carriers and modes of transportation
Assist in new business development
Non -Essential Functions
Perform other duties as assigned
Competencies
Strategic Thinking
Problem Solving/Analysis
Project Management
Organized / ability to prioritize
Communication Proficiency
Personal Effectiveness/Credibility
Multi-tasking with conflicting priorities
Supervisory Responsibility
Responsible for supervision of warehouse and office operations
Preferred Qualifications, Required Knowledge Skills & Abilities and Working Conditions
Previous Work Experience
Minimum of 3 year fast-paced logistics industry or manufacturing environment experience, automotive preferred
2 years supervisor experience
Education and Certifications
High School diploma or general education degree (GED)
Equivalent work experience will be considered
Experience Requirements and Preferences
Bachelor’s degree preferred
Intermediate/Advanced Microsoft Word and Excel – Preferred
Strong attention to detail
Ability to understand any and all safety requirements and regulations (OSHA)
Ability to make decisions in an objective manner
Strong written and verbal communication skills
Organizational, people, and interviewing skills
Conflict resolution skills
Staff management; requires flexibility and understanding that all staff may be required to perform duties outside their normal area of expertise to meet the mission and goal of the warehouse (facility management i.e. maintenance, sanitations, etc.)
Proven professional and sound judgment in the management of difficult and / or sensitive matters
Provide excellent customer service to internal and external customers
Ability to work in multiple systems and ability to input and retrieve data are a must
Must be available for night and weekend shifts and meet the hours required to meet business needs
Ability to input and retrieve computer/technical/scanner data are a must
Must be able to support other area facilities as business need dictates
Must be able to read, write and count
Working knowledge of 5S and Lean Concepts
Proficiency in Microsoft Office: Work & Excel
Experience with WMS (Warehouse Management Systems) is a plus
Ability to respond to situations in a prompt and professional manner
Energetic and highly motivated to succeed
Proven strong business acumen
Proficient in Microsoft applications
Fluency in English
Must pass drug and criminal background check
Additional Eligibility Qualifications
Ability to read, analyze and interpret pick/selection/put-away orders
Ability to respond effectively to time sensitive work orders
Work Authorization/Security Clearance (if applicable)
Must be legally authorized to work in the United States
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to stand, walk or sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend crouch or crawl; talk or hear; taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move objects up to 25 pounds, and occasionally lift and/or move up to 35 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT
Twenty percent of work time may be spent in various warehouse or other locations where the environment is not climate controlled (hot and cold seasonally). Eighty percent of work time may be spent in office.
LOGISTEED-America, Inc. is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
PAY TRANSPARENCY NONDISCRIMINATION PROVISION – The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
EOE/M/F/D/V
Title: Assistant Operations Manager
Company: LOGISTEED America, INC
Location: Jackson, GA
