Overview
Assistant Manager, Transport (4PL) Jobs in George Town, Penang, Malaysia at DHL Supply Chain
Title: Assistant Manager, Transport (4PL)
Company: DHL Supply Chain
Location: George Town, Penang, Malaysia
Responsibilities
- Coordinate daily transportation and logistics activities in accordance with site cut-off schedules, customer order CRDD (Customer Requested Delivery Date) requirements, and agreed service levels.
- Monitor and prioritize critical shipments, including Next Flight Out (NFO), production-impacting shipments, customer-specific escalations, and factory line-down situations to ensure timely resolution and delivery.
- Provide proactive shipment monitoring and exception management, with timely communication and escalation of delays, damages, compliance issues, and other operational irregularities to relevant stakeholders.
- Support Business Continuity Plan (BCP) scenarios by maintaining continuous visibility of shipments and providing regular status updates until normal operations are restored.
- Prepare, analyze, and distribute operational reports and performance metrics to Intel stakeholders within agreed timelines and reporting frequencies.
- Develop, maintain, and continuously improve transportation operating procedures, ensuring alignment with the Statement of Work (SOW), Service Level Guidelines (SLG), and customer requirements.
- Maintain a high level of transportation and logistics expertise and provide cross-site operational support and training across ATML sites to promote standardization and best practices.
- Establish and maintain effective communication channels with Intel Logistics Operations Management (LOM), carriers, customs brokers, government agencies, and other key stakeholders.
- Collaborate closely with internal and external stakeholders to understand business requirements and provide the most efficient and compliant transportation solutions.
- Manage and coordinate all customs-related activities, including import/export clearance, permit applications, duty and tax matters, classification validation, and customs documentation accuracy.
- Serve as the primary point of contact for customs brokers, freight forwarders, customs authorities, and government regulatory agencies to ensure smooth clearance and compliance.
Requirements
- Minimum 7 to 10 years working experience in field of Logistics, Transportation and International Freight Operations ( Air/Sea/Courier/Land) Operations in Technology Sector.
- Working experiences in 4PL environment, Key Account Management, and Program will be an advantage.
- Minimum Bachelor Degree in related field with Management experience.
- Good verbal & written communication skills, presentation skills, training skills. Fluent in English.
- Excellent Stakeholder Management skills, analytical and problem solving skills. Good meeting facilitation skills, communicate and effectively work with employees at all levels of the organization.
- Digital skills in spread sheets and word processing for tracking, analysing and communicating related data.
- Ability to input data and create reports, as required in a timely fashion. OTM/SAP skills are added advantage.
