Overview
Air Logistics Operational Key Account Manager Jobs in Valletta, Valletta, Malta at Kuehne+Nagel
Title: Air Logistics Operational Key Account Manager
Company: Kuehne+Nagel
Location: Valletta, Valletta, Malta
As Air Logistics Operational Key Account Manager you will be the key point of contact between Kuehne + Nagel and your customers in this strategic role., proposing solutions and strengthening partnerships.
Your Role
Operational Key Account Management is a highly successful business sector within our International Freight Forwarding & Logistics business. Responsible for creating, implementing, developing and executing individual customer strategies to support relationship management / development and our customer service ethos. The Operational Key Account Manager provides vital relationship management, tactical support, vertical knowledge & expertise, brand and business development support to the clients business, while delivering a focused annual business development target.
Your Responsibilities
Control monthly performance, monitor volume, profitability, pipeline, overdues, and ensuring immediate actions in case of deviations (i.e. timeliness / accurate reporting).
Collaborate with Business Development to propose customer specific work instructions and implement continuous improvement measures that ensures the overall health of our relationship with the key account.
Ensure true global customer representation, collaborate with Business Development and Operations and exchange best practices.
Execute key account strategy and define strategic approach on value proposition and solution.
Identify new opportunities and increase the footprint of business and solutions with the key account.
Align on customer strategy and priorities; adjusting our value proposition; offering continuous improvement and innovation.
Maintain Standard Operating Procedures (SOP) and Customer Operating Procedures (COP) as required.
Maintain open channels of communication between Sales, Operations and Quality Assurance.
Manage and provide customer with timely operational assistance (i.e. routings, quality escalations, cost estimates & communication).
Your Skills And Experiences
At least, 3 to 5 years of experience in logistics, especially in Air Logistics.
High customer orientation and strong multi-cultural communication skills for building collaborative and trusting relationships.
Self-motivated, teamwork, fostering ambition and a good decision maker.
Analytical mindset and capability of long-term strategic development as well as short-term immediate problem solving
Strong collaboration skills for discussions and negotiation with various hierarchical levels as well as internal and external interest groups across the globe, including escalation management.
Strategic mindset in proactively developing effective, long-term solutions for our customers, incorporating latest industry trends, and delivering continuous improvement.
Proficient in Microsoft Office suite (Excel, PowerPoint & Word).
Excellent communications skills in English, both written and oral.
Good Reasons to Join
As a market leader if you are looking for an exciting and challenging career in the Logistics Industry we are the company for you.
