Overview
Air Import Customer Service Agent Jobs in Cairo, Cairo, Egypt at Expeditors
Title: Air Import Customer Service Agent
Company: Expeditors
Location: Cairo, Cairo, Egypt
Company Description
“We’re not in the shipping business; we’re in the information business” – Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
18,000 trained professionals
350+ locations worldwide
Fortune 500
Globally unified systems
Job Description
Ensure timely and accurate movement of freight and information, while providing exceptional customer service.
Manage air import shipments from pickup to arrival and update the customer timely.
Coordinate with airlines, Origin offices, customs brokers, and internal departments.
Provide exceptional service to clients, ensuring their shipments are handled efficiently and professionally.
Prepare and verify shipping documents and ensure compliance with regulations.
Handle customer inquiries, resolve issues, and provide timely updates on shipment status.
Monitor and report shipment milestones and proactively address delays or exceptions.
Qualifications
Bachelor’s degree in Business Administration,Logistics, Supply Chain, or a related field is preferred.
Minimum 3 – 5 years of experience in air import customer service and operations, preferably in the freight forwarding or logistics industry.
Global logistics industry knowledge
Good computer skills (MS Excel, MS Word…)
Team player with strong organizational and time management skills
Customer-focused with a proactive and problem-solving attitude
Ability to work under pressure and meet tight deadlines
Fluent in English
Additional Information
Expeditors offers excellent benefits:
Paid Annual and Sick Leave
Medical Insurance
Employee Stock Purchase Plan (ESPP)
Training and Personnel Development Program
Growth opportunities within the company
Employee Referral Program Bonus
