Overview
Air Freight Operations – Customer Support Specialist Jobs in Muntinlupa City, National Capital Region, Philippines at Offshore Business Processing
Title: Air Freight Operations – Customer Support Specialist
Company: Offshore Business Processing
Location: Muntinlupa City, National Capital Region, Philippines
Be the go-to expert for time-critical shipments! Keep operations moving, support customers, and make every delivery count. Start your journey at OBP today. Get a 20k Signing Bonus! Apply now!
Salary : 30,000 – 50,000
Onsite work set up only in Alabang
Job Summary
- HMO on Day 1
- Receive promising perks and rewards
- Experience travel opportunities
- Get recognized for what you do
- Achieve work-life balance
- Improve exponentially with enhanced learning
Responsibilities
Customer Relation Key Outcomes:
- Answer & handle customer AOG requests
- Advise the customer on potential restrictions (Weather/Geo-Political/Trade Compliance/etc…)
- Find suitable solutions for customer requests
- Contribute to cost optimization while maintaining high levels of operational quality and customer satisfaction
- Resolve operational issues promptly
- Adhere to client-specific operational procedures (SOP)
- Negotiate with suppliers
Operational Key Outcomes:
- Manage end-to-end AOG shipments, including spot quotations, customer coordination, and end-to-end shipment processing
- Monitor shipments proactively, manage deviations, and provide timely updates to ensure visibility across client’s systems
- Maintain constant communication with all parties involved
- Manage dispute cases
- Supervise the activity
Requirements
- 3-4 years’ experience in airfreight, with strong exposure to international freight forwarding operations – both export and import
- Expert-level knowledge of international air transport regulations, including Incoterms, customs rules, and compliance requirements
- Full mastery of the specificities of time-critical operations, particularly in AOG/Aerospace shipments
- Proven managerial and coordination skills, with the ability to lead, guide, and support front-line AOG operations
- Strong sense of responsibility, rigor, attention to details, and discipline in decision-making and issue resolution
- Strong interpersonal skills and a team-oriented mindset, enabling effective coordination with internal teams and external stakeholders
- High stress resistance, with the ability to remain effective in escalated and time-sensitive situations
- Business-level English proficiency (spoken, written, and reading). Knowledge of additional languages is a plus
- Excellent written and verbal communication skills, suitable for client escalation management
- Strong customer service orientation (internal and external), consistently projecting a positive and professional brand image
- Strict adherence to procedures, service organization, schedules, break times, and holidays
- Consistent compliance with company Quality, Hygiene, and Safety standards
- High organizational capability, with demonstrated reactivity and proactivity in operational execution
- Working knowledge of relevant computer and operational tools.
- Availability for 24/7/365 shift-based operations, including public holidays, in line with AOG service requirements
- Amenable to work in Alabang site
