Overview
Air Export Specialist – 20k Signing Bonus Jobs in Taguig, National Capital Region, Philippines at Offshore Business Processing
Title: Air Export Specialist – 20k Signing Bonus
Company: Offshore Business Processing
Location: Taguig, National Capital Region, Philippines
Salary : 30,000 – 40,000
Responsibilities
- Answer & Handle customer requests
- Advise the customer on potential restrictions (Weather/Geo-Political/Trade Compliance/etc…)
- Find suitable solutions for customer requests (White/Orange/Purple)
- Adhere to client-specific operational procedures (SOP)
- Represent the client to carriers and FXL network
- Negotiate with suppliers
- Validate service quotes if necessary
- Inform the customer in real-time
- Update instructions for Hand-Over
Requirements
- 3-4 years’ experience in the logistics industry, with strong exposure to international logistics operations across multiple transportation modes.
- Expert-level knowledge of international air transport regulations, including Incoterms, customs rules, and compliance requirements.
- Full mastery of the specificities of all transportation modes, particularly in AOG and time-critical operations.
- Proven managerial and coordination skills, with the ability to lead, guide, and support front-line AOG operations
- Strong sense of responsibility, rigor, and discipline in decision-making and issue resolution under
- High stress resistance, with the ability to remain effective in escalated and time-sensitive situations.
- Business-level English proficiency (spoken, written, and reading).
- Excellent written and verbal communication skills, suitable for client escalation management.
- Strong customer service orientation (internal and external), consistently projecting a positive and professional brand image.
- Strict adherence to procedures, service organization, schedules, break times, and holidays.
- Consistent compliance with company Quality, Hygiene, and Safety standards.
- High organizational capability, with demonstrated reactivity and proactivity in operational execution.
- Strong interpersonal skills and a team-oriented mindset, enabling effective coordination with internal teams and external stakeholders.
- Working knowledge of relevant computer and operational tools.
- Availability for 24/7/365 shift-based operations, including public holidays, in line with AOG service requirements
- Amenable to work in Alabang site
