Overview
Air Export Coordinator Jobs in Pasig, National Capital Region, Philippines at Offshore Business Processing
Title: Air Export Coordinator
Company: Offshore Business Processing
Location: Pasig, National Capital Region, Philippines
Salary : 30,000 – 40,000
Customer Relation Key Outcomes:
- Answer & Handle customer requests
- Advise the customer on potential restrictions (Weather/Geo-Political/Trade Compliance/etc…)
- Find suitable solutions for customer requests (White/Orange/Purple)
- Adhere to client-specific operational procedures (SOP)
- Represent the client to carriers and FXL network
- Negotiate with suppliers
- Validate service quotes if necessary
- Inform the customer in real-time
- Update instructions for Hand-Over
- Create files in F.A.S.T in accordance with KPIs
- Give instructions to the Back Officer
- Maintain constant communication with the Back Officer
- Track and monitor AOGs in F.A.S.T in real-time
- Control administrative documents, forms related to the transport of goods, and content.
- Supervise the activity of Back Officers
Requirements
- 3-4 years’ experience in the logistics industry, with strong exposure to international logistics operations across multiple transportation modes.
- Expert-level knowledge of international air transport regulations, including Incoterms, customs rules, and compliance requirements.
- Full mastery of the specificities of all transportation modes, particularly in AOG and time-critical operations.
- Proven managerial and coordination skills, with the ability to lead, guide, and support front-line AOG operations
- Availability for 24/7/365 shift-based operations, including public holidays, in line with AOG service requirements
- Amenable to work in Alabang site
