Overview
Air Customer Service Executive Jobs in Hanoi Capital Region at Apex Logistics International
Title: Air Customer Service Executive
Company: Apex Logistics International
Location: Hanoi Capital Region
Location: 22nd floor, Leadvisors Tower, 643 Pham Van Dong Street, Co Nhue 1 Ward, Bac Tu Liem District, Hanoi
Tasks and Responsibilities:
• Complete daily customer service activity within respective customer servicing cluster, including standard operating procedure (SOP), shipment reports, system operation, customer requirements.
• Understand shipment process flows & systems, take corrective action to fix problems and improve continuously.
• Work closely with terminal handling team/ nominated agent/local service suppliers to ensure cargo operation and dispatch of airfreight in accordance with relevant parties.
• Play an integral part to liaise with customers and ensure the timely feedback and solution offered to customer for complaints and enquiries.
• Communicate operational and commercial needs of the branch and the branch’s clients to overseas colleagues, guaranteeing operational consistency and customer satisfaction.
• Build and maintain customer relationships and improve customer retention through daily communication.
• Data entry, documentation, EDI/milestones transmission and monitor AR, AP, month end files closing.
• Complete KPI while adhering to all processes and legal constraints.
• Other jobs per request on demands.
Job Requirement:
1. 1-3 years + relevant experience in freight forwarding industry.
2. Must be fluent in English, Chinese is a plus.
3. High quality written and verbal communication skills
4. Flexibility to adapt to change and thrive in a fast-paced environment.
5. Dependability.
6. Ability to multitask required.
7. Attention to detail.
8. Accurate and able to produce quality work.
9. Proficient in Microsoft Office.
ABOUT APEX LOGISTICS INTERNATIONAL (VIETNAM)
Established at the start of the new millennium, Apex Logistics is a growing Global Supply Chain Solutions Provider with a diverse cultural background. From International Air to Ocean Transportation, to Customs Brokerage, Local and Domestic Training, Warehouse Management, Global Supply Chain Management, 3PL, Risk Management, Trade Compliance, and E-Commerce, we deliver more. And with offices in over 70 countries, our network and reach create more opportunity and flexibility for our customers.
Join a global movement in delivering passion.
At Apex, our team members drive our success and our client outcomes when it matters most. What we do matters—from delivering life-saving medications and PPE in time to meeting deadlines for make-or-break materials and technologies. We are on a mission to provide unparalleled quality, value, and growth—that starts with remarkable talent and a work environment that encourages growth and creative challenges.
Anything is possible in a workplace that empowers diversity, collaboration, and inclusion with passion. At Apex, you can learn and grow in a working environment that promotes new approaches and a growth mindset.
We offer competitive benefits and compensation packages to entrepreneurial professionals who can collaborate with a diverse team to drive powerful client outcomes—every day. Apex is an Equal Opportunity Employer.
We are offering:
Competitive negotiable salary based on prior experience.
Flexible working time.
Attractive employee salary package with full salary on probation & full HI – UI – SI package.
13th month salary, Yearly Bonus
Mobile phone card monthly
Annual health check, Healthcare benefits
Attractive Annual leave regime, team activities monthly, team building trip, Year-end party..
Other benefits are according to Vietnam Laws and as company’s regulations.
