Overview
Agent – Ocean Import Customer Service Jobs in Petaling Jaya, Selangor, Malaysia at Expeditors
Title: Agent – Ocean Import Customer Service
Company: Expeditors
Location: Petaling Jaya, Selangor, Malaysia
Company Description
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over.We love to promote from within- more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs – they’re chances to grow, do what you love and build a career with us!
Job Description
Ensuresmooth, accurate and timely freight process flow & data entry into the Company’sOperational Performance Standards.
Track & trace Ocean Import files to provide consistent updates to clients.
Understand and participate in department processes to improve department operational efficiency & outputs.
Focal point of contact for our clients pertaining to their international shipments and performing Exceptional Customer Service in accordance with the Company’s standards.
Contribute to maintain good relationships with Clients, Service Providers & Vendors.
Meet compliance at all times to regulations internal and external in accordance with government regulations.
Meet KPI standards in accordance with the Company’s procedures.
Ensure all customers standard operating procedures in place and updated in customer SOP.
Overseas communications, timely responses to emails and requests (internal and external).
Escalation of problems to Management when necessary.
Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
To take up additional tasks as required to meet the Department’s needs.
Qualifications
Candidate must possess at least a Diploma, Bachelor’s Degree or equivalent.
At least 1to 2years of related working experience in similar position.
Understanding oftransportation documentation and termsis a plus.
Good knowledge of computer and MS Office applications.
Good command of written and spoken English.
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Pro-active, strong organizational skills.
Strong desire to learn.
Fresh graduates are encourage to apply.
Additional Information
Expeditors offers excellent benefits
GroupMedical Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
