Overview
After-Hours Account Development Representative Jobs in Chicago, IL at OTR Transportation
The Role:
As an After-Hours Night Shift Account Development Representative, you will play a critical role in ensuring our customers receive round-the-clock service. You will provide real-time updates on shipments, bid on customer spot freight during night hours, and secure after-hours freight coverage with carriers. This role is ideal for someone who thrives in a fast-paced environment, has excellent problem-solving skills, and is committed to delivering exceptional customer service outside traditional business hours.
What You’ll Do:
Build and maintain relationships with existing customers to ensure continued partnership.
Work directly with Business Development Representatives to support and grow customer accounts.
Provide timely and accurate shipment updates to customers, ensuring a customer-centric approach.
Respond to customer inquiries with urgency, offering industry-leading customer service.
Monitor and bid on customer spot freight during night hours to secure business opportunities.
Source and book after-hours freight with carriers to ensure uninterrupted service.
Leverage OTR’s technology platform to generate reports, analyze load data, and exceed customer expectations.
Identify opportunities to improve operational efficiency and enhance the overall customer experience.
Experience/Qualifications:
A bachelor’s degree is highly preferred.
Strong interest in providing industry-leading customer service.
Ability to thrive under deadlines, drive results, multi-task, and work with a sense of urgency.
Willingness to excel in a high-energy setting, working overnight shifts in an office environment, and engaging with clients over the phone alongside a team of peers.
Demonstrated skills in building relationships and establishing rapport with colleagues, leaders, and clients.
Capable of working independently as well as collaboratively across the company.
Driven, enthusiastic, resilient, agile, and highly motivated.
Benefits at OTR:
Complete benefits package including Medical, Dental, Vision, and Paid Time Off.
401(k) with matching.
Office conveniently located in the Loop, offering easy access to local amenities and public transportation.
Access to the gym in the office building, covered by OTR as a wellness benefit.
Parking available for a convenient and secure daily commute.
Being a part of an exciting, growing team with career advancement opportunities.
This is a full-time, overnight role designed for individuals who are eager to provide 24-hour service support to our valued customers. If you thrive in a dynamic environment and are passionate about logistics and customer success, we encourage you to apply!
Job Type: Full-time
Pay: From $55,000.00 per year
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Compensation Package:
Commission pay
Quarterly bonus
Schedule:
8 hour shift
Evening shift
Shift availability:
Night Shift (Required)
Ability to Commute:
Chicago, IL 60601 (Required)
Ability to Relocate:
Chicago, IL 60601: Relocate before starting work (Required)
Work Location: In person
Title: After-Hours Account Development Representative
Company: OTR Transportation
Location: Chicago, IL
