Overview
Account Manager Jobs in Kingsgrove, New South Wales, Australia at Global Trade Logistics
Title: Account Manager
Company: Global Trade Logistics
Location: Kingsgrove, New South Wales, Australia
"Tired of being just another number? Join a growing Australian-owned freight forwarder where your contribution directly impacts the company's success and your career progression."
Account Manager – Imports & Customer Service
Global Trade Logistics (GTL)
📍 Sydney, NSW
Join One of Australia's Fast-Growing Freight Forwarders
Global Trade Logistics (GTL) is a privately owned Australian freight forwarding and customs brokerage company with over 28 years of industry experience. We provide international freight, customs clearance, transport, and logistics solutions to importers and exporters throughout Australia.
Due to continued growth, we are seeking an experienced and motivated Account Manager – Imports & Customer Service to join our Sydney team.
This is an excellent opportunity to join a growing business where your contribution is valued, your career can progress, and you can be part of a supportive team environment.
About the Role
As an Account Manager, you will be responsible for managing import shipments from start to finish while providing exceptional customer service to a portfolio of clients.
You will act as the primary point of contact for customers, ensuring their shipments are handled efficiently, accurately, and professionally.
Key Responsibilities
- Manage import shipments from booking through to final delivery
- Liaise with overseas agents, shipping lines, airlines, transport providers, and customers
- Monitor shipment progress and proactively communicate updates to clients
- Coordinate customs clearance requirements with our brokerage team
- Arrange transport and delivery of cargo
- Resolve shipment issues and customer enquiries promptly
- Prepare and manage freight documentation
- Maintain accurate records within CargoWise
- Build strong relationships with existing customers
- Identify opportunities to provide additional services and add value to clients
- Ensure all shipments are managed in accordance with company procedures and compliance requirements
About You
- Previous experience in international freight forwarding (minimum 2 years preferred)
- Strong understanding of import operations
- Experience using CargoWise One
- Excellent communication and customer service skills
- Ability to manage multiple shipments and priorities simultaneously
- Strong attention to detail
- Positive attitude and team-first mentality
- Ability to work independently and take ownership of customer accounts
What We Offer
- Competitive salary package
- Performance-based bonus opportunities
- Career progression within a growing organisation
- Opportunity to work alongside an experienced and supportive team
- Exposure to all areas of international logistics and supply chain management
- Opportunity to grow into senior management roles as the business expands
- Modern office environment
- Stable long-term career with an established Australian company
- Opportunity to work across our Sydney, Brisbane and future Melbourne operations
About GTL
Since 1999, Global Trade Logistics has built a reputation for delivering outstanding service and practical logistics solutions to Australian importers and exporters.
Our success has been driven by strong customer relationships, a proactive approach, and a commitment to helping our clients grow.
As we continue expanding across Australia, we are looking for talented people who want to grow with us.
Apply now if you're looking for more than just another freight forwarding job and want to be part of a company with ambitious growth plans and genuine career opportunities.
Global Trade Logistics
Moving Business Forward. 🚢✈️🚛
