Overview
Account Management Specialist Jobs in Fremont, CA at DIT San Francisco Inc.
Job Responsibilities:
- Manage and maintain assigned house accounts, serving as a primary point of contact for customers and building strong, long-term business relationships.
- Prepare and respond to customer RFQs and quotations for air freight, ocean freight, trucking, and other logistics services while maintaining appropriate pricing and profit margins.
- Understand customers’ shipping requirements and proactively resolve logistics-related issues, coordinating with internal operations teams, carriers, agents, and service providers as needed.
- Provide customers with practical logistics and supply chain solutions, including transportation options, routing recommendations, cost optimization, and other value-added services.
- Identify opportunities to grow existing house accounts by understanding customers’ ongoing logistics needs and introducing relevant company services.
- Follow up on quotations and customer inquiries in a timely manner and work to improve quotation conversion and account profitability.
- Monitor account performance, shipment activity, and gross profit to ensure assigned accounts meet company profitability expectations.
- Work closely with the Sales and Operations teams to ensure a smooth transition from quotation through shipment execution and provide customers with a consistent service experience.
- Maintain accurate customer, quotation, pricing, and account information in the company’s systems.
- Support other commercial and client-service initiatives as assigned by management.
Qualifications & Skills
- 2+ years of experience in freight forwarding, logistics, supply chain, customer service, pricing, or a related field preferred.
- Working knowledge of air freight, ocean freight, domestic transportation, and international logistics processes.
- Ability to prepare and evaluate freight quotations, understand transportation costs, and maintain appropriate profit margins.
- Strong customer service and relationship management skills, with the ability to understand customer needs and provide practical solutions.
- Strong problem-solving skills and ability to handle time-sensitive logistics issues in a professional and efficient manner.
- Commercial mindset with the ability to identify opportunities to grow existing accounts and introduce additional logistics services without requiring traditional outside sales or cold calling.
- Strong communication and interpersonal skills, with the ability to work effectively with customers, carriers, overseas agents, vendors, and internal teams.
- Excellent organizational and time-management skills, with the ability to manage multiple quotations, customer requests, and priorities simultaneously.
- Detail-oriented with strong numerical skills and a good understanding of cost, pricing, and gross profit.
- Proficiency with Microsoft Office, including Outlook, Excel, and Word; experience with freight forwarding or logistics management systems is preferred.
- Bilingual English and Mandarin Chinese is a plus.
- Self-motivated, responsible, and able to work both independently and as part of a team.
Pay: From $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Title: Account Management Specialist
Company: DIT San Francisco Inc.
Location: Fremont, CA
Category:
